Strategy and Execution

STRATEGY

Looking Glass Consulting (LGC) is an innovative partner assisting credit unions in developing member-centric solutions.  Experienced in the overlap of operations and technology, LGC develops strategies that drive membership and asset growth, digital and branch delivery, payments, and mergers.  We help our clients provide a dynamic member experience and competitive advantage.

By collaborating with top-tier technology partners and FinTechs, LGC designs personalized and data-driven solutions that engage members, deepen relationships, and advance your strategic plan.  Using data and technology credit unions can reinvent processes, enhance products, and streamline delivery to increase member engagement.

EXECUTION

In addition to having a great strategic plan, executing on that plan is equally important. A Project Management Office (PMO) will help improve project success, mature processes, reduce inefficiencies, and improve staffing capabilities. This is accomplished by establishing standards and responsibilities to ensure projects, programs, and portfolios are managed in a repeatable, standardized way.

LGC offers PMO services that include

• Determining maturity level and providing recommendations for your PMO
• Setting up governance, providing training, and support for a newly established or existing PMO
• Providing Project Management and on-going governance support 

In addition to the PMO offering, LGC has a project management offering to help credit unions execute on their strategies.  An experienced Project Manager (PM) will be assigned to the credit union to deliver strategic value by improving project success, reducing inefficiencies, and enhancing communication around projects.